Luca Waffle‑Knit Lounge Set

At Washunova, we are dedicated to providing swift and dependable shipping to guarantee that your products reach you safely and on time. Our commitment is to deliver outstanding service to our customers, particularly within the United States.

Shipping within the USA

• Processing Time: Orders are typically processed within 1-2 business days. During busy seasons or promotional events, processing times may extend slightly. We will inform you of any delays.

Order Cut-Off Time: 07:00 pm (GMT-05:00) Eastern Standard Time (New York).

• Shipping Method: We provide standard shipping throughout the United States. Your order will be dispatched using a trustworthy carrier, and you will receive tracking details once your order is on its way.

• Delivery Time: The estimated delivery duration varies by location but generally falls between 3 to 7 business days after your order has been processed and shipped.

• Tracking Your Order: After your order has been shipped, we will send you a tracking number via email. This number allows you to check the status of your shipment and estimate its arrival date.

• Customs, Duties, and Taxes: We no longer collect any taxes.

Shipping Costs

• Free Shipping on All Products.

• International Shipping: Unfortunately, we do not currently provide international shipping.

Address Changes and Delivery Issues

• Address Changes: If you need to modify your shipping address after placing an order, please reach out to us as soon as possible at info@washunova.com. We will make every effort to accommodate your request, but please be aware that changes may not be feasible if the order has already been dispatched.

• Delivery Issues: Should you experience any problems with the delivery of your order, please contact us right away. We will collaborate with the carrier to address any issues and ensure your order is delivered without delay.

Contact Us

If you have any questions regarding your shipment or delivery status, feel free to reach out:

Support: 24/7-

• Business Phone: +1 857-788-2058
• Business Email: info@washunova.com
• Address: 3500 Posner Blvd #1393, Davenport, FL 33837, United States
• Business Hours: Mon-Fri(8am-05pm) / Sat-Sun(Close)

At Washunova, we are dedicated to delivering high-quality products to our customers. If you are not completely satisfied with your purchase, we are here to assist you.

Returns
You have 30 calendar days to return an item from the date it was received.

To qualify for a return:

• The item must be unused and in the same condition as when you received it.
• The item must be in its original packaging.
• You must provide proof of purchase (receipt or order number).

Refunds
Once we receive your item, we will examine it and inform you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 2 business days.

Late or Missing Refunds
If you have not received a refund within the specified timeframe:

1. Check your bank account or credit card company.
2. Contact your bank or financial institution, as there may be some processing time before a refund is posted.
3. If you have done all of this and still have not received your refund, please reach out to us at info@washunova.com.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at info@washunova.com with details and proof of the defect or damage.

Shipping Returns

• To return your product, please send it to: info@washunova.com,
• 3500 Posner Blvd #1393, Davenport, FL 33837, United States
• You will be responsible for covering your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us at:

Support: 24/7-

• Business Phone: +1 857-788-2058
• Business Email: info@washunova.com
• Address: 3500 Posner Blvd #1393, Davenport, FL 33837, United States
• Business Hours: Mon-Fri(8am-05pm) / Sat-Sun(Close)