Refund policy
Return and Refund Policy
At Washunova, your satisfaction is our top priority. While we hope you love everything you purchase, we understand that sometimes returns are necessary. Our return and refund policy is here to make the process as easy and hassle-free as possible.
Return Guidelines
Return Window
You can initiate a return within 30 days of purchase.
Product Condition
To be eligible for a return, items must be:
- Unused and unwashed
- In their original packaging with tags attached
Return Shipping
Customers are responsible for the cost of return shipping.
Refund Processing Time
We’ll process your refund within 10 business days of receiving your returned item.
Have questions? Our team is here to help! Reach out to us anytime for assistance.
Return Policy
30-Day Return Period
If your item doesn’t meet your expectations, you can request a return within 30 days of receiving it.
Eligibility
To qualify for a return:
- The item must be in its original condition: unused, unworn, with tags, and in its original packaging.
- You’ll need a receipt or proof of purchase.
How to Return
- Contact Us: Email info@washunova.com to start the return process.
- Follow Instructions: We’ll send you a return shipping label and clear instructions on how to send your item back.
-
Ship It Back: Send your item to:
3500 Posner Blvd 1393, Davenport, FL 33837, United States
Important: Please don’t send items back without contacting us first—they won’t be accepted.
For help with your return, email us at info@washunova.com.
Damaged or Defective Items
Please check your order as soon as it arrives. If you received an item that’s damaged, defective, or incorrect, let us know right away. We’ll make it right with a replacement, refund, or another solution.
Exchanges
If you’d like a different item, the fastest way is to return your original purchase and place a new order for the item you want.
Restocking Fee
Good news! We don’t charge restocking fees for returns.
EU 14-Day Cooling-Off Period
If your order was shipped to the European Union, you have the right to cancel or return it within 14 days for any reason.
Requirements
- Items must be unused, unworn, with tags, and in their original packaging.
- You’ll need proof of purchase.
Refunds
Once we receive and inspect your return, we’ll let you know if your refund is approved. Approved refunds will be sent to your original payment method within 10 business days.
Missing Refunds
If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact us at info@washunova.com.
We’re here to ensure your experience with Washunova is a positive one. Don’t hesitate to reach out if you need assistance!
CONTACT INFORMATION:
Customer service: Monday - Friday: 08:00 AM - 05:00 PM
