Refund policy

Refund & Return Policy

At Washunova customer satisfaction is our top priority. While we hope you are delighted with your purchase, we understand that sometimes things don’t go as planned. Our refund and return policy is designed to make your shopping experience as seamless and hassle-free as possible.

Return Policy

We offer a 30-day return window, allowing you to request a return within 30 days of receiving your item.

Eligibility

To be eligible for a return, items must meet the following conditions:

Condition: The item must be in the same condition as when received, unused, unworn, with original tags, and in its original packaging.
Documentation: If the customer did not receive a product. The customer should provide proof of purchase and contact support to initiate the refund process.

Return Process

To initiate a return, please contact us at info@washunova.com. We will provide a return and detailed instructions on how to send your item back.

Returns will need to be sent to the following address: 3500 Posner Blvd Num 1350, Davenport, FL 33837, United States

For any questions regarding returns, please contact us at info@shopeeover.com.

Damaged or Defective Items

We kindly request that you inspect your order immediately upon receipt. If your item is defective, damaged, or incorrect, contact us promptly to address the issue and provide a solution.

Exchange Policy

For exchanges, the fastest way to receive the desired item is to return the original purchase and make a separate purchase for the new item once the return is accepted.

Restocking Fee

Washunova does not charge any restocking fees for returns.

Refund Processing

Once we receive and inspect your return, we will notify you regarding the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please be aware that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@washunova.com.

Return Guidelines

Return Window: Returns must be initiated within 30 days of purchase.
Product Condition: Items should be in new condition (unused, unwashed, and in original packaging).
Return Labels Customer's responsibility
Processing Time: Refunds are typically processed within 10 business days of receiving the returned item.
Our aim is to ensure every customer is completely satisfied with their Washunova experience. If you have any questions or concerns about our return policy, please reach out to us for assistance.

CONTACT INFORMATION:

Customer service: Monday - Friday: 08:00 AM - 05:00 PM